Privacy Policy

Introduction

Snowpack Ventures LLC, operating as ParentCareHQ (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, and password when you create an account.
• Care Information: Health-related data you choose to enter, including medications, appointments, and care notes.
• Usage Data: Information about how you interact with our platform, including pages visited and features used. To improve the product, we may record sessions on our website and on a few setup screens in the app, showing how pages are used. In these recordings, text you type, the information on your screen, and images are hidden.
• Device Information: Browser type, operating system, and device identifiers.

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services.
• Enable care coordination features between you and your care team.
• Send important service-related communications.
• Improve and personalize your experience.
• Ensure the security of our platform.
• Answer questions you ask the Care Assistant (see “AI features” below).
• Measure whether our advertising works (see “Advertising measurement” below).

Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With members of your care team, as directed by you within the platform.
• With service providers who operate parts of the platform for us, only as needed for that purpose: hosting and database, email delivery, onboarding and product email, payment processing (including Apple for App Store purchases), push notifications, error monitoring, product analytics, support chat, and the AI model that powers the Care Assistant.
• With an advertising platform (Meta), for advertising measurement, as described below.
• When required by law or to protect our legal rights.

AI Features

When you ask the Care Assistant a question, we send your question, the conversation so far, and the care records you have permission to see for that care profile to our AI model provider, which generates the answer. We do not send Medicare, Medicaid, or insurance member numbers, or anything stored in the Credentials Vault. The provider processes this information on our behalf to provide the answer. We do not store your Care Assistant conversations.

Advertising Measurement

When an account adds its first care record, we tell Meta that the event happened so we can measure our advertising. We send a one-way hashed version of the account owner's email address and account ID, and, when available, the browser's IP address, user agent, and Meta cookies. We never send anything about what was recorded. Accounts used by our staff for testing are excluded.

Health Information

ParentCareHQ is a tool families use to organize care. We are not a healthcare provider, health plan, or HIPAA covered entity or business associate, so information you enter is not “protected health information” under HIPAA. We protect it as described in this policy.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of electronic transmission or storage is 100% secure.

Data Retention and Deletion

We keep your information while your account is active. You can delete your account yourself at any time, in the app or on the web (Settings → Delete account); see how account deletion works. Deletion is immediate and removes your login, the care profiles on your account, their records, uploaded files, and their activity history. If you were invited to someone else's care team, the care profiles belong to that family and stay, and changes you made remain in their activity history.

We also delete data automatically:

• An account, with all its care profiles and data, 30 days after its free trial ends or its subscription is canceled, unless a subscription is restored. An account on the free CareBoard plan keeps its CareBoard, medications and appointments; everything else on it, including uploaded files, is deleted 30 days after it moved to that plan. An account on that plan with no CareBoard connected is deleted entirely 30 days after its last CareBoard was removed, or after it moved to the plan if it never had one.
• Sign-ups that never confirm their email address, after 7 days.
• In-app notifications, after 30 days.

After deletion, copies may remain in our database backups for up to 7 days. Our payment processors (Stripe, and Apple for App Store purchases) keep billing records as their own records require.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. You can correct your information and delete your account in the app; account owners can export a care profile's data from its Export page. For anything else, please contact us at privacy@parentcarehq.com.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, please contact:

Snowpack Ventures LLC
Email: privacy@parentcarehq.com