Frequently Asked Questions

No. Your 14-day trial doesn’t require a credit card. We’ll only ask for one if you want to continue past day 14.

ParentCareHQ is a care coordination hub for adult children managing an aging parent’s affairs. It centralizes medical records, appointments, medications, legal documents, finances, home management, and family communication — all in one secure place.

After signing up, an 8-step setup wizard walks you through your parent’s contact info, emergency contacts, insurance details, and primary doctor. Every step has a “Skip for now” option — nothing is required upfront.

Open any care profile and go to Care Team. Enter the person’s email and assign their role: Owner (full access), Caregiver (can add and edit records), or Viewer (read-only). They’ll receive an email with a link to accept the invitation.

ParentCareHQ works in any modern browser on desktop, tablet, or phone, and there are native apps for iPhone and Android. Your data is the same everywhere — sign in on the web or in the app and pick up where you left off.

Get the app →

No subscription required. Everything on the board works without one: messages and photos from the whole family, the daily check-in, one-tap replies and Call me, the clock and photo screens, night mode, and reminders you type yourself. Two features come from the ParentCareHQ plan because they’re built from records you keep in the app: medication reminders and appointments that post themselves. Every new account includes 14 days of the plan; after that it’s $9.99/month or $99/year, and only if you want those two.

See CareBoard

$299, shipping included in the contiguous US. The first run ships mid-November. Your card is saved at checkout and charged only when your CareBoard ships.

Reserve yours

Nothing. No account, no password, no app. The board shows what you send and offers one-tap buttons when there’s something to answer.

Yes, within 30 days of delivery for a full refund. We send a free return label within the contiguous US.

Returns policy

Get the ParentCareHQ app, plug in the board, connect it to Wi-Fi, and pair it with the code on its screen. About five minutes.

Set up your CareBoard

Add a refill date to a medication and ParentCareHQ reminds everyone on the care team who can see Medications before it’s due — 3 days ahead by default, or whatever each person chooses under Settings → My notifications — by email, push, and in-app notification. You get one reminder per refill date: update the date after you pick up the prescription and the next reminder is set automatically.

Yes. Each care profile has a personal calendar feed (iCal format) under the Calendar module. Subscribe to the feed URL in Google Calendar or Apple Calendar and appointments will sync automatically — including the event time and provider name.

If you manage care for more than one person, certain modules (like Bills, Properties, and Assets) can be shared across profiles. Open the module settings inside any profile to link it to another profile you manage.

PDF, JPG, PNG, HEIC, and Word documents are supported, up to 20 MB per file. Most modules support file attachments — look for the “Attach” option on any record.

The Credentials Vault stores sensitive items — bank account numbers, PINs, logins, and similar information — encrypted with a passphrase that only you know. The passphrase never leaves your device. Even ParentCareHQ cannot read vault contents.

No, and it ignores spaces. “My Vault Pass,” “myvaultpass,” and “MY VAULT PASS” all unlock the same vault. This is intentional: mobile keyboards — especially on iOS — silently change what you type, swapping in non-breaking spaces, smart quotes, or predictive-text substitutions. None of it is visible to you, but it produces completely different bytes when used as encryption input, so a passphrase you typed perfectly on your laptop might not unlock the same vault on your phone. Normalizing before turning the passphrase into an encryption key means you can use whatever spacing or capitalization feels natural on any device. If you want maximum entropy, that’s what your 8 backup recovery codes are for — they’re randomly generated with no normalization applied. Treat the codes as your high-security path and the passphrase as your everyday-memorable path.

When you set up your vault, you receive 8 one-time backup codes. Each code can unlock the vault once. Download and store them somewhere safe. If you lose both your passphrase and all backup codes, vault contents cannot be recovered — this is a fundamental property of client-side encryption.

Any file attached to a record can be marked as vault-protected using the padlock icon. Once protected, the file is hidden from all care team members unless the vault is unlocked. To remove the protection, you must first unlock the vault.

Regular file attachments are stored securely with access controlled by role permissions. For maximum security, use the Secure Files section inside the Credentials Vault — files uploaded there are encrypted on your device before upload, so the server stores only encrypted data.

Sign up with just your email — no credit card required. You get 14 days of full access to every feature in ParentCareHQ. We’ll email you a few days before your trial ends. If you want to keep going, add a payment method on your account page. If you don’t, we keep your data for 30 days in case you change your mind, and a connected CareBoard keeps working free.

If you already added a card, your subscription starts automatically and you’ll get a receipt by email. If you haven’t, we won’t charge you. If you use a CareBoard, it keeps working — free — and you can keep sending messages and photos to it. Paid CareBoard features, like medication reminders and appointments that post to the board automatically, are paused. The rest of ParentCareHQ is locked, and its records — documents, bills, notes, contacts and everything else outside CareBoard, medications and appointments — are deleted within 30 days. If you don’t have a CareBoard connected — or you remove yours and don’t connect another — your whole account and its data are deleted within 30 days. Subscribe anytime before then to pick up right where you left off. Want everything deleted right away? Email support@parentcarehq.com and we’ll delete all of your information.

Yes. Go to Settings → Plan at any time. The upgrade is prorated — you’ll only pay the difference for the remaining days in your billing cycle. Annual billing saves about 17% compared to monthly.

Access continues until the end of your billing period. After that, your dashboard is locked but your data is preserved for 30 days. Resubscribe any time within that window to regain full access. After 30 days, all data is permanently deleted.

Go to Settings → Plan and choose “Update payment method / billing info.” This opens the Stripe-hosted customer portal where you can update your card and view past invoices.

For fastest support, use the chat bubble in the bottom-right corner. Email is monitored but response times are longer.

support@parentcarehq.com